Product Information
Technical Information
Media Masons offers a full, 100% refund on all video productions if you're not fully satisfied with your purchase within 14 days.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Choose your video
Schedule a date and order your desired video production online.
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Receive your video
We deliver your video, as soon as it's ready!
Event Video Workflow
Applications For Event Video
What are revisions?
Every Media Masons video comes with one round of revisions/changes out of the box. This allows us reduce prices and increase the speed of order delivery for customers. If you would like to add additional revisions to your order, these can be purchased by either selecting more revisions on the product page or purchasing the additional revisions add-on. If you anticipate further reviews being required, it is recommended that these be purchased at checkout at the time of the original order.
What is duration?
All videos ship with recommended durations. This length is based on industry best-practice for high performing content for the specified video type. Beyond those options displayed on each product page, it is not currently possible to request custom length for a video product.
What are video ratios?
Media Masons allows customers to select the preferred video ratio/format at the point of checkout. If no ratio is specified, the default landscape ratio (16:9) will be used to produce the video content.
As a general guide, below are common applications for available video ratios:
- 16:9 - Landscape. Best used for Youtube videos, Instagram Reels and website content.
- 9:16 - Portrait. Best used for Instagram Stories, Facebook Stories, Youtube Shorts and Tiktok Posts.
- 1:1 - Square. Catch-all format that is generally accepted on most video sharing platforms.
What are locations?
A filming location is a place where the physical production or video recording occurs. By default, all Media Masons videos include one location unless otherwise stated. By limiting this number the speed of filming is increased, reducing both hours and costs associated with your production